Ingénieur Support Help Desk F/H
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Etablissement : Dstny France - Clichy
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Type de contrat : CDI
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Temps de travail : Temps plein
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Lieu Clichy
About the role ...
As an ICT Engineer, you’re the first point of contact for colleagues who need help with their laptop, account, software, or connection issues. You handle 1st and 2nd line support tickets daily, making sure problems are solved quickly and properly. Keeping an eye on our SLA’s is key you make sure no ticket slips past its deadline.
You’ll be working closely with colleagues from other countries, so you'll regularly communicate in English and collaborate across different regions. You’ll also join monthly or quarterly meetings with suppliers to review their performance and explore improvements together.
Key Responsibilities:
- Provide 1st and 2nd line ICT support to colleagues across the organization, both remotely and on-site;
- Monitor incoming tickets and ensure they are resolved within agreed SLA timeframes;
- Setup and manage workplace devices (e.g. laptops, MacBooks, Smartphones) and user accounts (Microsoft 365, Windows);
- Participate in monthly or quarterly supplier meetings to review performance and discuss improvements;
- Identify recurring issues and contribute to long-term solutions and process improvements
- Performs periodic maintenance on servers, SaaS environments, and systems;
- Document technical procedures and solutions in a clear and accessible way;
- Keep an eye on stock levels of ICT equipment and accessories; signal when items run low and place orders with suppliers as needed;
- Take initiative in developing your own skills by exploring new tools, technologies, and responsibilities.
Your Profile
- +5 years of hands-on experience providing 1st and 2nd line ICT support; Strong troubleshooting skills, with a hands-on approach to solving technical issues;
- Solid knowledge of Microsoft Windows 11, Microsoft Windows Server 2016, 2019 and 2022, Microsoft 365 admin centers, Microsoft Autopilot and Intune, Teams and basic networking (e.g. DNS, RADIUS, NPS, DHCP, WiFi, LAN and VPN). It’s a plus if you’re familiar with Linux OS;
- Communication Fluent in English
- Able to manage priorities effectively and keep track on your tickets and SLA deadlines;
- Proactive and accurate when managing stock levels and ordering ICT Equipment;
- You have experience with Powershell (run and write commands) and automation in combination with various Microsoft tools within the M365 ecosystem;
- You have a passion for technology, IT and the latest techniques and enjoy sharing this with your colleagues;
- You are willing to travel periodically to other offices in other countries;
- You can work well independently and, in a team and you can keep an overview of all your tasks;
- You want to spend time on your own learning and development.
About Dstny
At Dstny, we're more than just a tech company. We're the architects of tomorrow's communication landscape. For over 15 years, we've been revolutionizing cloud telephony and Unified Communications as a Service (UCaaS), solidifying our reputation as an industry leader and one of the fastest-growing companies in our field.
Rooted in Belgium and operating across seven EU countries, Dstny combines the agility of a scale-up with the reliability of an established player. Our headquarters in Zaventem (Belgium) is where innovation thrives, crafting solutions that bring businesses closer to their customers and to each other.
In addition to Business communications, we also deliver Secured Connectivity solutions. Together, they create the perfect mix to help organizations thrive in an ever-changing digital world.
Why Dstny?
Local hero, global impact: We understand the local business needs while delivering global best-in-class solutions.
The best of both worlds: Experience the perfect blend of startup energy and corporate stability.
A dynamic Workplace: Grow personally and professionally, mastering soft skills and cutting-edge technology.
Make a real impact: Your work directly shapes the future of business communications.
At Dstny, "work hard, play hard" isn't just a saying – it's how we thrive. Our core values aren't just words on a wall; they're the heartbeat of our daily operations.
Ready to make a difference? Join us at Dstny, where your career is more than just a job – it's a journey of growth, innovation, and meaningful impact in shaping the future of business communications.
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